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FAQs
The following is a listing of Frequently Asked Questions and responses which are often encountered by our Technical Support Group. To help you find the information you are looking for, you may use your Web Browser's search function (Ctrl-F) to search this listing.
You may also view the entire list of FAQ's.
  1. Will My GARMIN unit have a "year 2000" or "Y2K" problem?
  2. How accurate is a GARMIN GPS?
  3. Why is the altitude on my GPS incorrect by several hundred feet?
  4. Do I need to remove the batteries from my GARMIN handheld GPS unit when I connect the unit to the 12 vdc battery on my boat or car?
  5. How do I get local time displayed? What about daylight saving time?
  6. What is a map datum? Which map datum do I use?
  7. What features are shown in the GPS III basemap? What is the difference between the Americas and International version of the GPSIII?
  8. Can I update the basemap, or load my own maps into my GPS III?
  9. I just turned on my GPS today and it will not acquire satellites. What should I do?
  10. How often are Jeppesen aviation database updates available?
  11. How do I update the database in my handheld GPS unit?
  12. How do I update the database in my GARMIN Aviation panel mount GPS unit?
  13. What do I need to update the Jeppesen database in my GARMIN hand-held aviation GPS unit, and how much will it cost?
  14. What areas do the Jeppesen databases for GARMIN handheld GPS units cover?
  15. How many times can I use my Jeppesen database diskette?
  16. Can I load one of the International Jeppesen databases into my GARMIN GPS unit if I currently have an Americas database?
  17. Why can't I enter some of my Airport identifiers in my aviation GPS unit?
  18. I cannot get my Jeppesen Aviation database update to work with my GPS unit. What can I try?
  19. I have a GPS 55AVD or GPS100AVD. How do I update the Jeppesen aviation database?
  20. What is Differential GPS (DGPS)? What is the GBR 21 Differential Beacon Receiver?
  21. What is the warranty on GARMIN units?
  22. Should I have received a Warranty Registration card with my GARMIN unit?
  23. How do I arrange to get my GARMIN unit repaired in the U.S.?
  24. How do I arrange to get my GARMIN unit repaired in Europe?
  25. What is the MOB function?
  26. What is a Waypoint?
  27. What is a Route?
  28. What is a Track Log?
  29. What is TracBack?
  30. How do I scroll through my waypoints when entering waypoints into a route?
  31. How do I set the correct time?
  32. What does the message "NO RTCM INPUT" mean?
  33. Can I order the connector plug separately without the cable attached for my GARMIN GPS?
  34. Do I have to subscribe to a service to use my GPS?
  35. Do you have a retail store at your factory in the U.S.A. where I can buy accessories or see your products demonstrated?
  36. What kind of detail cartridges are available for the GPSMAP 195?
  37. Do you have a flush mount for your fixed-mount marine units? Can they be mounted from a ceiling?
  38. What is the difference between the 12 and 12XL?
  39. Are the cartridges for the StreetPilot compatible with other GARMIN units?
  40. Does GARMIN offer an International version of the StreetPilot or MetroGuide cartridges?
  41. How do I connect my GPS to my computer?
  42. What GARMIN units feature Military Grid Reference System (MGRS)?
  43. Can I order directly from GARMIN?
  44. How do I get my G-chart upgraded/updated?
  45. How do I care for my G-chart?
  46. Does GARMIN make a video for my GPS unit?
  47. Why am I not receiving fish information from my sounder around obscured places like rises and ravines which are on the bottom of the lake?
  48. Why is placement of transducers so important?
  49. Where is the best place to place my thru-hull depth transducer?
  50. My boat has a large displacement-hull. Where should I place the transducer?
  51. Can I post-process the data collected with my GARMIN GPS unit to obtain greater accuracy?
  52. Can I upgrade my older GARMIN unit to a newer GARMIN unit?
  53. Do you take trade-ins?
  54. How is the checksum calculated in NMEA 0183?
  55. How can I use the PCX5 program in Windows 95/98?
  56. The PCX5 program indicates that the Product software ID code is not recognized. What can I do?
  57. What interface setting do I use for my GPS when I connect it to a computer, chartplotter, AutoHelm, Differential Beacon Receiver, or another GARMIN GPS?
Technical Support

If you were unable to find the answer to your question in this listing, or have suggestions for additional FAQ's, please feel free to e-mail GARMIN's Technical Support group.

We will try to answer your e-mail inquiries as fast as possible. Please be sure that you have the Reply To address correctly configured in your e-mail software so that our response will reach you.

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